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Service & Information

Service & Information

Do you have any questions? 

On this page, we have all the relevant information regarding:

  • Your order, 
  • the possible payment terms, 
  • shipping costs, 
  • right of withdrawal 
  • as well as the online shopping terms 
  • and conditions


If you still have questions, you can also send us an inquiry via email.

Please note: For a prompt processing of your inquiry, please always have the following information ready:

  • Shopping cart number 
  • Item number (or internet order number on your invoice) 
  • Order date

All the above-mentioned information can be found in your order confirmation, which you will receive via email immediately after successfully completing an order.

We hope you enjoy shopping at the Austrian Post AG online shop!

Right of withdrawal

Find all relevant information about your right of withdrawal!

Read more!

Payment Terms

Find everything here about the possible payment terms in our online shop!

Read more!

Onlineshop GTC

Find here the currently valid online shop terms and conditions for your order!

MEINE MARKE - persönliche Briefmarke


Do you have any questions about your MEINE MARKE? Then find the answers here.

Get your answers!

Shipping Costs

Find everything here about shipping costs!

Inform now!