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If you have questions about products or orders in the online shop, please contact our Collector Service. Our colleagues will be happy to assist you.

Collector Service

Steinheilgasse 1

1210 Vienna

Phone for customers in Austria toll-free: 0800 100 197 Phone for international customers: +43 (0) 577 67 / 95095 (Mon.-Fri. 8-16 hrs, EUR 0.10 per min.)

Fax: +43 (0) 577 67 - 95195



Alternatively, you are welcome to use our contact form.

Contact Form

Please note: For prompt processing of your request, please always have the following information ready:

  • Shopping cart number
  • Item number (or internet order number on your invoice)
  • Order date

You will always find all three pieces of information in the order confirmation email that you receive immediately after a successful transaction.